The inhabitants of Nowa Sól town gained new tools to deal with many official matters, which so far required a personal, visit in the town hall. The Internet Customer Service System covers a very wide range of matters. On the one hand, matters that do not require an account in the system, such as reporting failures or the ability to view maps of the water and sewage network. The group of cases available to logged in users include: access to e-invoices, on-line payments, remote submission of an application for technical conditions or signing a contract.

The system seamlessly integrates the spatial information system with the electronic customer service system. Thanks to that, the location of events and conclusions on the map of the water and sewage network is carried out in an intuitive way and on a map presenting the real and current state of the network.

Many integrations, including with the domain system, electronic document flow, electronic payments and SMS notification system, make the implementation, on the one hand, seamlessly fit into the existing activities of the water management company, and on the other hand, it takes customer service technology to a new level - says Project Manager, Jacek Kałużyński from GISPartner.

The implementation was carried out by Comp S.A. with the use of GISPartner sp.z o.o solutions provided by GeoTechnologies Sp. z o.o.